Our client is a U.S.-based company established in 1910, widely known for its expertise in heartfelt messages and emotional bonds. As a leading name in the greeting card sector, it is celebrated for its creativity and high-quality products. The company’s reach is global, providing a variety of cards, gifts, and ornaments for many special occasions.

• Play a lead role in planning, implementing, executing, and measuring all aspects of Quality and Testing (automated and manual).
• Define, implement, and drive a testing strategy focused on continuous eCommerce software quality and testing efficiency improvement.
• Establish a highly effective and optimized functional testing approach for regression and feature testing of our eCommerce sites including appropriate coverage across devices, browsers, operating systems, and regional sites/languages.
• Provide QA status updates to the scrum team and all key stakeholders.
• Consistently work to reduce the risk of a poor user experience and/or loss of sales.
• Funnel learnings back to the product/development teams to continuously improve the product and development process.
• Own functional test case development for functional testing.
• Collaborate with Business Analysts and Product Managers to align on features/functionality to be developed and establish test cases to validate development work in standard and edge cases.
• Partner with development teams for system integration test case development and testing. Establish testing and process requirements for internal/external testing team members to ensure best practices are defined and followed.
• Liaise with the Business and Customer Care teams to log and validate defects. Work with the product managers to influence prioritization for development work and communicate status changes to the defect owner.
• Define the test automation strategy and implement it to improve eCommerce software quality, script performance, and script maintainability/efficiency.
• Oversee quality assurance processes for our Salesforce e-commerce applications (Commerce, Service, Marketing and other clouds), Front End, and other key digital platforms including CMS, PCM, CDP, and CRM.
• Provide regular direction, mentoring, and coaching to QA team members.
• Report defects and follows up on their closure.
• Analyze test results, report test metrics, prepare and present test reports.
• Communicate progress proactively and regularly.
• Measure and manage QA team’s efficiency and effectiveness.
• Analyze, design, and develop test plans and strategies including coverage for the latest devices, operating systems, browsers, and languages/locales.
• Write and execute test cases, and write and ensure the QA team writes clear defect details.
• Develop and oversee the development of test automation strategies that will enhance overall quality to continuously improve test coverage, script maintainability, and script performance.
• Determine integrated testing solutions that include cross-dependencies between organizations and systems.

• Bachelor’s degree Computer Science, Information Systems, Engineering or a related technical field followed by 10+ years of hands-on Quality Assurance experience.
• 10 years of experience playing a key role in building and enhancing a QA function.
• 10 years of experience testing web and client server-based applications.
• 10 years of experience in defect tracking tools.
• 10 years of experience developing test deliverables like test plans, test cases, test data, and traceability matrix.
• 10 years of experience in functional, integration, system, end-to-end, regression, unit testing, and automation testing.
• 7 years of experience with product development life cycle and test cycles, including test approach and case review.
• 10 years of experience interviewing and training new hires to the team.
• Demonstrated knowledge of Salesforce Commerce cloud, Salesforce Service cloud and Salesforce Marketing Cloud.

• Competitive salary and benefits.
• Flexible working hours.
• Vacation – 20 working days’ annual leave.
• Paid sick days.
• A personal laptop with all the essential software installed.
• State holidays are granted.
• Corporate accountant and lawyer services.
• Bureaucracy-free and transparent management.
• Costs related to participation in workshops and professional conferences are covered.
• Online English classes.