The product of our clients was a Service Level 1 which means that it requires 24/7 support. 24/7 support means that the team had on-call support on weekends and evenings. The goal is to change it back to service level 1 in June 2023. Each team member will have to work with on-call support every 5th week.
Today’s scope of the planning area is 2 products that help our customers plan their shopping by creating gift registries and favorite lists. The goal for the area from a backend perspective is to build a new List service that all products that have lists can utilize. The List service will ensure that the customer’s list data is available anywhere they want at any time. We are still in the investigation phase of this service and the assignment will include bringing in fresh ideas on how we can solve this challenge. At the same time as we build this new service, we will also maintain the current backend solution.